FAQs

FAQs

What are the shipping times for your products?

We take 2 to 3 days to process your order, then 10 to 19 business days to deliver it to you. For personalized products, contact us.

Do you provide product tracking/tracking information?

Yes, wait 4 days after your order and ask us by email at contact.letsilk@gmail.com

I received a damaged item. What can I do ?

We are sorry to hear this.
Simply send us an image of the damaged item in question to the email address: contact.letsilk@gmail.com and we will send you a similar replacement item as soon as possible.

Can I get a refund?

We attach great importance to the satisfaction of our customers.

Yes you can, if you wish to be refunded, our turnaround time is between 1 and 10 days to process the funds.

For any request, contact us by email: contact.letsilk@gmail.com

Our policy lasts 30 days, to be eligible for a return, your item must be unused and in the condition in which you received it. It must also be in its original packaging.